FAQ & Policies

Pre-Order Policy

At Grove Street Bakery, we strive to make your creative vision a reality. As with any work of art, perfecting the details can take some time. For this reason, we need a MINIMUM of 48 hours for any custom order.  Highly detailed cookies for occasions such as baby & wedding showers, weddings, and specialty birthdays are often booked 4-6 weeks in advance.  Please plan accordingly as we are only able to take a small number of highly detailed custom orders per weekend.

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• Custom Orders must be placed MINIMUM 48 hours in advance.

• More time may be needed, depending on the complexity of the request (special events, large orders, etc..)

• Prepayment is required for all preorders

 

We understand that life gets crazy and things are easily forgotten. That’s why an hour before closing each day, we contact our guests by phone as a reminder about their preorder. We are happy to reschedule the order as necessary, or hold it until the following day if contact has not been made. For any items that are not picked up the following day, no refund will be issued. 

 

Refund Policy

• Full refunds will be available if orders are cancelled no later than 48 hours prior to pickup 

• 50% store credit available if cancelled within 24 hours

• No refunds will be given for same day cancellation, or forgotten orders