Add a Personal Touch to Every Cookie

Basic cookie customization refers to simple, fast, and affordable ways to personalize our classic sugar cookies. This typically includes adding names, initials, one- or two-word messages, or changing icing colors to match your event. We use a round cookie base and apply basic designs using our in-house buttercream or icing, as requested. These cookies are perfect for birthday favors, thank-you gifts, team celebrations, or casual events where you want a personal touch without the cost or lead time of fully custom, themed sets. Because the customization stays within a limited format, we can fulfill most of these requests with just 48 hours’ notice. If you need a name written in blue for a baby shower, or “Congrats” in your school colors, that falls under basic. More detailed design elements, such as logos, characters, or intricate piping, would require a custom order form. Not sure? Just reach out—we’ll guide you.

For basic cookie customizations, we typically require a minimum of 12 cookies per design. This helps ensure consistency and efficiency in production, especially since all cookies are decorated by hand. If you’d like several variations—such as different names or phrases across a set—we’ll do our best to accommodate them, but each variation may count as a separate “design” depending on its complexity. The minimum helps us manage time and materials while keeping your order affordable and timely. These cookies are made from our signature sugar cookie dough, baked from scratch daily, and iced fresh to order. If you’re planning a party or event, we recommend reaching out early to confirm availability and quantities. For larger orders or multiple variations, we may be able to offer guidance on how to group designs or simplify details to expedite the turnaround. Have a unique idea? Contact us, and we’ll help plan your set.

We ask for a minimum of 48 hours' notice for basic cookie customization orders. This gives our team time to prepare your cookies from scratch, ensure the dough rests properly, bake and cool them, and complete the icing and custom message work. During high-demand periods—especially around holidays, graduation season, or local school events—we recommend ordering even earlier to secure your spot. While basic orders don’t require as much lead time as detailed custom sets, we still want to guarantee freshness, accuracy, and care in every batch. Orders are fulfilled on a first-come, first-served basis, so the sooner you submit your request, the better we can accommodate your desired pickup day and time. If you’re unsure whether your timeline works, please don't hesitate to reach out—we’ll let you know what’s possible and suggest options if needed. Our goal is to make sure your cookies are perfect and ready when you need them.

Yes, you can request specific icing colors for your cookie order—we offer a range of shades that work beautifully for most event themes. Whether it’s pink and blue for a baby shower or school colors for a graduation party, we’ll do our best to match your vision using the colors available in our decorating toolkit. As for lettering, we use a classic block-style or cursive-style font for writing names, initials, or short messages on each cookie. Since these are basic customizations, the fonts are hand-piped and simple in nature—perfectly charming but not overly detailed. If your request involves a very specific font style, intricate calligraphy, or detailed character work, it may fall under our full custom cookie service. When in doubt, describe your request, and we’ll let you know what’s possible within the basic customization category. We’ll always aim to give you the look you want—clearly and beautifully.

At this time, we do not offer delivery services for any of our bakery items, including customized cookie orders. All orders must be picked up in person at our Bloomington, IL bakery during regular business hours. This policy helps us ensure that every order is packaged securely, labeled clearly, and handed off with care—especially important for delicate items like iced sugar cookies. We’ll confirm your pickup date and time when you place the order, and you’re welcome to send a friend or family member to collect it if needed. If you’re ordering for a large event or traveling from out of town, we recommend bringing a sturdy container or cooler to keep your cookies safe during transit. While we understand that delivery can be convenient, our focus remains on quality control and service excellence. Should this change in the future, we’ll update our website and let customers know.